I have a complaint, I am very disappointed. We recently purchased a fan from here on our way home to New York.
We were told that if we needed to return the fan or had any problems or concerns we would be taken care of. Well that's a lie. You just wanted a sale, you didn't really care when we called to exchange the fan for a different model - it should've just been a simple exchange. Your website claims to offer free shipping however you are going to charge me $60 for placing an order over the phone and won't honor our military discount.
Your also charging me $60 to return the fan.
So much for taking care of us. I'll never give a good recommendation for this company.
Product or Service Mentioned: Dans Fan City Ceiling Fan.
Reason of review: Return, Exchange or Cancellation Policy.